On Monday at about 5pm our time (and the same time in Texas, where I was calling), I ordered a dell digital jukebox... The digital jukebox is a small mp3 player with a tiny 15gb (or 20gb) hard drive. It is roughly the size of a walkman.
Monday, I was told that the item would ship Wednesday. Tuesday evening, I typed in the order number and saw that my status was about 50% through dell's shipping process. Right on schedule so far.
Tuesday left, and Wednesday came. Wednesday went, and at 5pm, I called dell and asked why the order status had not changed in about 2 days (perhaps they are out of stock, it would make sense, it is Christmas), but I was told that it should ship Thursday morning, so I wanted.
Thursday 12pm, I looked at the order status, and it was at the same place it was three days ago. I called dell and they said it would ship this afternoon, and since it was small, would probably take 2 days to Canada, and 2 days to Calgary.
Thursday at 5:20, still not shipped, and has not moved AT ALL. I called and was told I was misinformed, and that it may not ship until Monday, Friday at the earliest, and that it takes 4 days to Canada from Texas, and 2 days to me, and that I could get be seeing product "as early as" (the rep's quote) the week of the 15th.
The week of the 15th? What the f*ck had happened that with no apparent shortage of stock, it is taking over 2 weeks to get something from Texas USA to Calgary Alberta Canada, a trip that a person could DRIVE in a matter of 36 hours easily.
The way I see it, 2 days for processing, the item should have been processed Tuesday (since I ordered late Monday), Wednesday, and been shipped THURSDAY.
Friday, Monday, Tuesday, Wednesday (4 week days for shipping, assuming customs is a pain in the ass), and I should be getting it Wednesday or Thursday, not Monday or Tuesday the next week.
does anyone have any suggestions for how I can expedite this? Do you have any experience with dell, or know something I can do speed this help? thanks alot.
Friday... I called dell, and there was no supervisor or manager around I guess, that is what I was told. I was also told it would be out Monday, I guess... Now its Monday, it will take about 7 days to actually put in a box, code it, and ship it (what a f*cking joke huh?) and 3 days to ship it to me, and 1 day for it to come to my door when I am at work and miss me, and 1 day for me to come to the depot and get it (and the last 2 aren't dell's fault, I realize).
I will never buy from them ever again. I have 1 year to put this thing through its paces and have them fix it for free, and then dell can f-off for all I care... really.
Bad business practices loose customers, no matter how much advertising you do.