Possibly the worst DVD defect yet

May 7, 2003, 4:21 PM ET6 posts by 5 postersalt.tv.family-guy
6 posts
Shep Hellermanalt.tv.family-guy

Check this out... I just got my DVD set from Amazon, and disc 3 was missing!! The case, of course was there, but empty of the DVD..

Sucks so bad.... I just sent an email to their customer service.

--Shep

This shouldn't happen, I would imagine the manufacturing would be automated right up to the packaging, and a sensor is all that is needed to detect the presence of the disc.

"Shep Hellerman" wrote in message news:[email]...

"Shep Hellerman" wrote in message news:[email]...

Man, that blows. Especially since disk 3 is (arguably) the best disk in the set. "Brian In Love" makes me piss myself. How ironic...

McGarrett

"McGarrett" wrote in message news:...

Here's the follow-up to my original message. Going through the Amazon web site, you can list the "defect", print out a pre-paid mailing label, send the defective product back and wait for the replacement.

I'm sure all would have gone well, but I was a little afraid of the "what-if" of not getting my replacement, etc. So, I emailed customer service again, and asked if there was any way I could get the replacement disc only, or similar solution. They are now going to send me the whole set first, and I need to send back the return within 30 days.... so, Amazon did good.

I really didn't want to send back the full set and have nothing in hand.

-Shep